Legal & Compliance

Refund Policy

Effective Date: 4/14/2026

1. Subscription Cancellations

You have full autonomy to cancel your SaaS subscription at any time. When you cancel, your automated billing will immediately cease, and your subscription will not renew at the end of the current billing cycle. You will retain full functional access to the platform until the paid cycle concludes.

2. Non-Refundable Policy

Due to the computationally intensive nature of our AI reliability analysis and the immediate resource allocation required for document ingestion, all purchases and subscription payments are strictly final and non-refundable. We do not provide refunds, credits, or prorated billing for any canceled, unused, or partially used subscription periods.

3. Service Level Exceptions

Refunds will not be issued under any circumstances, including but not limited to: accidental purchases, failure to evaluate the platform during trial periods, or lack of usage. The sole exception to this policy is in the event of a fundamental, verifiable breach of our Service Level Agreement (SLA) on our part, which will be evaluated on a case-by-case basis at our sole discretion.

4. Billing Disputes

If you believe there has been a technical error in how your payment was processed, you must contact our financial support team at billing@andoneam.com within 7 days of the charge. Any chargebacks initiated without prior contact may result in the immediate and permanent suspension of your account.