Terms of Service

These Terms of Service ("Terms") govern access to the AndonEAM website and hosted services provided by AndonEAM Inc. ("AndonEAM," "we," "us," or "our"). If you use AndonEAM for an organization, you represent that you are authorized to accept these Terms for that organization; "you" then means that organization and its authorized users. Do not access the service if you do not agree to these Terms.

1. Contract structure and precedence

Enterprise access may also be governed by an order form, master services agreement, data processing addendum (DPA), service-level agreement (SLA), or other document signed by both parties (together, the "Customer Agreement"). The Customer Agreement controls to the extent it conflicts with these Terms. Statements on marketing pages, in demos, or in informal communications are descriptive only and do not expand a signed commitment.

2. Eligibility and accounts

You must be legally able to enter into these Terms and use the service for authorized business purposes. Provide accurate registration information, protect credentials and authentication devices, maintain appropriate administrator and user permissions, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by AndonEAM's breach of an applicable agreement. Accounts may not be shared in a way that defeats security or licensed-user limits.

3. The service

AndonEAM provides tools that can organize asset information, support reliability and maintenance workflows, and generate AI-assisted suggestions. Features, integrations, limits, hosting arrangements, support, and implementation scope depend on the selected offering and Customer Agreement. We may improve or change generally available features. We will not materially reduce a paid service during its current committed term where the Customer Agreement says otherwise.

4. AI-assisted output and human review

AI-assisted output may be incomplete, inaccurate, outdated, or unsuitable for a particular asset or operating context. It is a decision-support input, not a substitute for engineering judgment, inspection, testing, manufacturer instructions, legal or regulatory advice, or required safety procedures. You must ensure that qualified people review outputs and supporting source material before acting on them. Do not use the service as the sole basis for safety-critical, emergency, regulatory, or autonomous control decisions.

5. Customer Content and data handling

"Customer Content" means information submitted to or generated within your workspace, including asset records, documents, prompts, comments, approvals, and outputs. As between you and AndonEAM, you retain rights in Customer Content. You grant AndonEAM and its subprocessors a limited right to host, copy, transmit, display, and otherwise process Customer Content only as needed to provide, secure, support, and comply with law in relation to the service. You represent that you have the rights and permissions needed to submit Customer Content and instruct this processing. The Privacy Policy, DPA, and Customer Agreement describe additional data-handling terms.

6. Acceptable use

You may not, and may not help another person to:

• use the service unlawfully, deceptively, or in violation of another person's rights;
• submit malware, harmful code, unlawfully obtained data, or content you are not authorized to process;
• probe, disrupt, overload, or bypass the service's security, access controls, or usage limits;
• access another customer's workspace or data without authorization;
• reverse engineer or attempt to extract non-public source code or model components, except where the law expressly permits and cannot be waived;
• resell or provide the service to third parties unless a Customer Agreement permits it; or
• represent AI-assisted output as independently verified when it has not been reviewed.

7. Third-party services and integrations

The service may interoperate with identity providers, cloud platforms, model providers, data sources, or other third-party services. Your use of a third-party service is also governed by its terms. When you enable an integration, you authorize the exchange of information necessary for it to work. AndonEAM does not control third-party services and is not responsible for changes, outages, or data handling outside our control. Available providers and customer-specific safeguards may be described in the Customer Agreement or DPA.

8. Fees, taxes, and renewal

Fees, invoicing, payment timing, committed usage, renewal, and taxes are stated in the applicable order form or checkout flow. Unless a Customer Agreement states otherwise, you must pay undisputed amounts when due and are responsible for applicable taxes other than taxes on AndonEAM's net income. Subscription cancellation and refund eligibility are addressed in the Customer Agreement and our Refund Policy. Failure to use available capacity does not by itself reduce a committed fee.

9. Confidentiality

Each party may receive non-public information that is identified as confidential or reasonably should be understood to be confidential. The receiving party will use such information only to perform or receive the service, protect it using reasonable care, and disclose it only to people who need it and are bound by appropriate obligations. These duties do not apply to information that the receiving party can show was lawfully known without restriction, independently developed, rightfully received from another source, or made public without breach. Legally compelled disclosure is permitted after notice where legally allowed. A signed confidentiality agreement controls if it sets different terms.

10. AndonEAM technology and feedback

AndonEAM and its licensors retain rights in the service, software, interfaces, workflow designs, documentation, and other technology, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the service during the applicable term. If you voluntarily provide product feedback, you permit us to use it without restriction or payment, but we will not identify you publicly as the source without permission.

11. Security and service availability

We maintain safeguards intended to protect the service and Customer Content. No online system is completely secure or uninterrupted, and general website descriptions are not certifications or guarantees. Deployment-specific controls, incident obligations, uptime commitments, remedies, and recovery objectives apply only when stated in the Customer Agreement. You are responsible for appropriate endpoint security, user access, backups or exports required by your policies, and safe operating procedures.

12. Suspension and termination

We may suspend access to address a security risk, unlawful use, material breach, or overdue undisputed payment, using reasonable efforts to limit the scope and provide notice when circumstances allow. Either party may terminate as provided in the Customer Agreement. If no Customer Agreement sets a term, you may stop using the service and ask us to close the account; we may terminate access on reasonable notice, or immediately for material breach or legal necessity. Payment obligations accrued before termination survive. Return, export, retention, and deletion of Customer Content are governed by the applicable Customer Agreement, DPA, and Privacy Policy.

13. Warranties and disclaimers

Each party represents that it has authority to enter into the agreement. Any express service warranty is stated in the Customer Agreement. Except for those express commitments and to the extent permitted by law, the website, evaluation access, and service are provided "as is" and "as available." AndonEAM disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that output will be accurate or produce a particular operational result. Nothing in these Terms excludes a warranty or right that applicable law does not allow the parties to exclude.

14. Liability

Liability allocations and any financial cap in a Customer Agreement control. Where no Customer Agreement applies, and to the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, or data, arising from these Terms. These limits do not apply where they are prohibited by law and do not limit your obligation to pay agreed fees. You remain responsible for operational decisions and for independently validating AI-assisted output.

15. Changes, governing terms, and contact

We may update these Terms prospectively. We will post the revised version with a new effective date and provide additional notice when required. Changes will not override a current Customer Agreement unless that agreement permits them. Governing law, venue, and dispute procedures are those stated in the Customer Agreement; if none are stated, applicable law determines them. For questions about these Terms, email info@andoneam.com.